Focused Action Is Essential to ROI on Employee Research

Your survey results are in. Now what? Your research is worth your organization’s time and money only if the results are used to effect focused and sustained improvements. Our action-planning tools enable organizations to derive the greatest benefits from their employee or management survey. We designed these tools according to the following core principles:

• Each organization is unique. Towers Perrin-ISR’s tools are flexible. Your organization’s culture, structure, and business objectives dictate the customized content and timing of your action-planning process.

• Communication is key. You must keep all stakeholders – including the general employee population – fully informed at all stages of the process, from results reporting to issue prioritization to progress reports.

• Survey momentum is short-lived. We have found that if initiation of action steps begins later than three months after results are reported, employees begin to question the relevancy of the effort. The moral of the story: it is important to move quickly in the action-planning and execution process.
  
  
• When it comes to improvement actions, less is more. Organizations should limit their improvement efforts to just two or three top priorities that connect directly with their business objectives.
  
  
• Management’s buy-in is critical. Towers Perrin-ISR brings senior leaders into the planning process from the outset, ensuring their engagement with survey follow-up.  

Towers Perrin-ISR’s Action-Planning Tools Bring Results

Leadership Action Workshops and Leadership Summits enable your organization’s senior leaders to develop a deeper understanding of the results, obtain stronger leadership commitment to follow-up, and involve key decision makers in the action-planning process. Learn more about Towers Perrin-ISR's Leadership Capability Solutions.

Results to Action Workshops assist line managers and HR staff with the interpretation of survey results, prioritization of the most pressing issues, planning of improvement actions, and communication of both survey results and progress on follow-up actions.

Manager Toolkits are customized reference guides for managers who are charged with interpreting and communicating survey results and overseeing the action-planning process for their unit.

Focus Group Leader Training prepares some of your employees to facilitate post-survey focus groups. These focus groups enable you to determine what specific issues are driving key survey results, thereby helping to guide the prioritization and selection of appropriate courses of action.