Employees' opinions can impact financial performance by affecting retention, quality of work, morale, and productivity, so measuring workers’ attitudes is critical to enhancing what we call Performance Through People. There are many different types of employee surveys. You probably already understand the benefits of the traditional form – the annual or semi-annual full-scale employee survey of your entire workforce . In order to decide which survey option will best meet your needs, you need a seasoned research partner. Your staff’s views are important, so you need to do the research right.
If you are looking for an employee research partner, consider the following criteria to make the best decision:
- Experience. An experienced firm will not only help you avoid the common pitfalls, but will understand the many nuances of getting the most value from the process. We have specialized in employee surveys and research for over 30 years, working with some of the world’s most outstanding companies.
- Flexibility. Your organization and its culture are unique; no off-the-shelf employee survey or “magic questions” are going to give you the best results. Towers Perrin-ISR values customization. Our Strategic Survey Design blends our proven expertise with your specific needs, requirements, and circumstances to ensure high levels of understanding and adoption of results.
- International expertise. If you operate in more than one country, your organizational dynamics are complicated by the intersection of multiple national cultures. Towers Perrin-ISR has offices on six continents, enabling our locally based consultants to bring a cultural perspective to all employee surveys. We have administered surveys in more than 50 languages.
- A focus on organizational effectiveness. Employee research that doesn’t drive improvements in organizational performance is a wasted investment. Our solutions, based on employee surveys, take a comprehensive cultural approach to organizational change.
- Credible benchmarks. To interpret your employee survey results correctly, you will want to consider them in the context of relevant normative comparisons. Towers Perrin-ISR has 200 norms — by country, industry, function, and performance — that enable you to do just that.
- Multiple data collection and reporting methods. Towers Perrin-ISR can design its employee surveys as traditional printed questionnaires or as online surveys. Your survey results can be presented whatever way you prefer, in any combination — printed report books, online-accessible documents, Microsoft® Excel-based reports (online demo availble), or using interactive Web-based reporting.
- Tools to implement change. Without effective planning and execution of improvement plans, your survey investment will not bring desired returns. Towers Perrin-ISR's sophisticated data analysis can pinpoint areas for specific improvement efforts, and our action-planning tools can help you implement those improvements.
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